| General Information: | |
| Borrowers - If you are a borrower having trouble making home loan payments, please call to get assistance: | (800) 669-6607 |
| Lenders - If you are a Lender with: | |
| - questions about registering a loan or a loan that has been registered | (800) 669-6680 ext. 4802 |
| - question regarding the Correspondent Lending website or Lender Sign-On information : |
(877) 425-3463 |
| Technical questions - regarding the website: | (800) 669-6065 ext. 8135 |
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| Housing Finance Agencies - please see below for special contacts (Note: these associates do not have the ability to assist with customer loan related requests): | |
| Administration & Sales: | |
| Address | Bank of America Home Loans Affordable Loan Programs 31303 Agoura Rd Mail Stop: CA6-917-01-25 Westlake Village, CA 91361 |
| Phone | (800) 669-6065 |
| Hours 8:15 A.M. - 5:15 P.M. Pacific Time | |
| Fax | (818)707-4921 |
| Dottie Sheppick | (800) 669-6065 ext. 8141 |
| Senior Vice President | dottie.sheppick@bankofamerica.com |
| Mike Awadis | (800) 669-6065 ext. 8163 |
| Senior Vice President | mike.awadis@bankofamerica.com |
| Tim Almquist | (972) 526-2347 |
| Senior Vice President | tim.almquist@bankofamerica.com |
| Dana Habrat | (972) 526-2337 |
| Assistant Vice President | dana.habrat@bankofamerica.com |
| Tonya Beckley | (800) 669-6065 ext. 8180 |
| Assistant Vice President | tonya.beckley@bankofamerica.com |
| David Mendez | (800) 669-6065 ext. 8137 |
| Assistant Vice President | david.m.mendez@bankofamerica.com |
| Carolyn Dawson | (440) 247-5806 |
| Vice President | carolyn.dawson@bankofamerica.com |
| John Beskid | (800) 669-6065 ext. 8153 |
| Assistant Vice President | john.beskid@bankofamerica.com |
| Bruce Benson | (800) 669-6065 ext. 8135 |
| Mgr, Bond Reporting & System Dev. | bruce.benson@bankofamerica.com |
| Lender Customer Service: | |
| Address | 31303 Agoura Rd Mail Stop: CA6-917-01-25 Westlake Village, CA 91361 |
| Phone | (800) 669-6065 |
| Fax | Registrations (818) 316-8825 |
| Fax | Suspense Items only (888) 200-5572 |
| Laura Uschok | (800) 669-6065 ext. 8161 |
| Vice President | laura.uschok@bankofamerica.com |
| Lender Approval: | |
| Address | 31303 Agoura Rd Mail Stop: CA6-917-01-25 Westlake Village, CA 91361 |
| Phone | (800) 669-6065 |
| Fax | (818)707-4914 |
| Laura Uschok | (800) 669-6065 ext. 8161 |
| Vice President | laura.uschok@bankofamerica.com |
| Bank Of America Office Customer Service: | |
| Address | 31303 Agoura Rd Mail Stop: CA6-917-01-25 Westlake Village, CA 91361 |
| Phone | (877) 380-2578 |
| Fax | (818)707-4914 |
| Laura Uschok | (800) 669-6065 ext. 8161 |
| Vice President | laura.uschok@bankofamerica.com |
| Tom O'Neill | (800) 465-7565 |
| Senior Vice President | tom.o'neill@bankofamerica.com |
| Program Managers | (877) 380-2578 |
| Loan Servicing: | |
| Address | 450 American St, SV3-226 |
| Phone | (805) 520-5100 |
| Fax | (805) 577-3483 |
| Virginia Castro | (805) 520-5100 ext. 5244 |
| Assistant Vice President | virginia.castro@bankofamerica.com |
| Pam Van Idsinga | (805) 520-5100 ext. 3599 |
| Manager | pam.van.idsinga@bankofamerica.com |
| Deborah Duncan | (805) 520-5100 ext. 2846 |
| Bond Portfolio Coordinator | deborah.duncan@bankofamerica.com |
| Tora Jones | (805) 520-5100 ext. 3071 |
| Sr. Bond Servicing Administrator | tora.jones@bankofamerica.com |
| Investor Accounting: | |
| Address | 400 Countrywide Way, SV-44 |
| Phone | (805) 520-5100 |
| Fax | |
| Freddie Mac: | |
| Cora Guinto | (805) 520-5100 ext. 7365 |
| Vice President | cora.guinto@bankofamerica.com |
| Ginnie Mae: | |
| Cathy Singson | (805) 520-5100 ext. 5611 |
| Assistant Vice President | cathy.singson@bankofamerica.com |
| Fannie Mae: | |
| Don Walker | (805) 520-5100 ext. 5593 |
| Vice President | don.walker@bankofamerica.com |
| Cherryl Davis | (805) 520-5100 ext. 5789 |
| Vice President | cherryl.davis@bankofamerica.com |
| Private Investors(Housing Agency): | |
| Radana Parnia | (805) 520-5100 ext. 2096 |
| Assistant Vice President | radana.parnia@bankofamerica.com |
| Special Accounts - Transfer of Loans and/or Service Release of Loans: | |
| Kiki Perera | (805) 520-5100 ext. 5515 |
| Vice President | kiki.perera@bankofamerica.com |
| Loan Sales/Pooling/Securitization: | |
| Address | 1800 Tapo Canyon Rd, SV2-50 |
| Phone | (805) 577-4200 |
| Fax | |
| Julietta Fuentes | (805) 577-4200 ext. 4681 |
| Assistant Vice President | julietta.fuentes@bankofamerica.com |
| Juli Garduque | (805) 577-4200 ext. 4680 |
| Trading Operations Analyst | juli.garduque@bankofamerica.com |
